At Aiden Gear, we strive to ensure a seamless shopping experience, which includes prompt and reliable shipping. Below is our shipping policy to help you understand our processes and options.
1. Shipping Options
We offer a variety of shipping options to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Express Shipping: Next-day delivery for orders placed before 2 PM EST.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. We occasionally offer free shipping promotions, which will be clearly indicated on our website.
3. International Shipping
We offer international shipping to select countries. Please note that shipping times and costs may vary based on your location. Additional customs duties or taxes may apply, which are the responsibility of the customer.
4. Order Processing Time
All orders are processed within 1-3 business days. Please note that processing times may be extended during peak seasons or holidays.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
6. Delivery Issues
If you experience any issues with delivery, such as delays or lost packages, please contact our customer support team at [insert contact email or phone number]. We’ll work with you and the carrier to resolve the issue.
7. Changes to Your Order
If you need to change your shipping address or modify your order, please contact us as soon as possible. We can only make changes before the order is shipped.
8. Returns and Exchanges
For information on our return and exchange policy, please refer to our Return Policy page.
If you have any further questions about our shipping policy, please feel free to reach out at [email protected].